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Additional Support

What happens if there is a pricing/spelling error on your website or advertisement?

Although we try our best to have an error-free website and advertisement we do make occasional errors. We reserve the right to contact you and correct pricing or other errors prior to fulfilling your order. If we contact you due to pricing or another error you will have the option to cancel order at that time. We apologize for any inconvenience this may cause.


What are my payment choices?

During the checkout process you may choose from Visa, MasterCard, or Discover as payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.


When will my credit card be charged?

Your credit card will be charged as soon as you hit the Submit Order Button. Orders begin the initial processing at that time and cannot be canceled. If you have submitted an order Friday afternoon, Saturday, or Sunday they will be verified and begin processing Monday. See individually product page for "Processing Time" for that particular product. See Shipping for number transit days depending on shipping method chosen at checkout.


Personalize Tags & Stickers Non-Refundable Return Policy

Please Note: If you decide to add personalized tags or stickers to this product they are not returnable or refundable. If you choose to return this product, we will not refund for the personalized tags or stickers ordered for this item. The cost of the personalized tags or stickers will be deducted from your refund. If you have already attached the tags or stickers to the product, then these item/items are not returnable as they are not able to be re-sold.  Please see our return policy regarding wedding favors for additional returns information and instructions regarding the type of product (ie. candles, food, etc.) if this type of favor falls into one of these categories as well.


Personalized Hair Color Cake Topper Disclaimer

In order to create the unique poses and impressive details, each porcelain figurine begins as a series of separate elements. Much like a puzzle, the head, arms, flowers, etc. are carefully joined together by hand. Once assembled, the figurine is fired in a kiln. The extremely high temperature permanently fuses the pieces together and converts the clay into porcelain. Because of this, each figurine will be slightly unique. Small variations from the images shown on the product page are simply unavoidable.

By ordering any customized/personalization of hair color you understand the explanation.

Personalized Hair Color Cake Topper Disclaimer

1) Hair Color Personalization At Manufacturer: At the factory, our craftsmen apply hair color paint directly to unfinished porcelain bisque. When we are asked to alter the hair or shoe color, our artists must completely paint over top of the original hair color in order to accommodate your personalization request. As result, a personalized hair color will not be an exact match when compared to hair colors that were applied during the initial production or the 'standard' hair color. By ordering any customized/personalization of hair color you understand the explanation

2) May not match your own natural hair color

3) All customized hair colors including original models may not be an exact match to original models colors as seen on this site.

4) May not match another cake topper found on this site

5) No two cake toppers are the same

6) Color may vary from bride and groom of same color option.

7) Finish may vary if handpainted hair color

8) Each color is hand painted

9) Mixing of paint is done in batches for that particular cake topper depending on demand in advance,requesting additional customization cannot be done nor can requesting if there is darker or lighter shade in the hair color. Cake toppers are painted in advance and boxed directly from manufacturer and shipped by them.

10) Colors may vary from computer monitor

11) Hair color tones and hues will vary

12) Color swatches are general and may not be exact match.

13) If wanting same(matching) hair color on both bride and groom it is recommended if planning on customizing only one hair color and choosing standard for the other, that you choose to customize both so both will have same paint/finish will be applied and match.